Privacy Policy & Cookies

What personal data we collect and why we collect it

Who we are

For the purpose of applicable data protection laws, the data controller is Emirpass, located at:

Compass Building, Al Hulaila, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates

Information covered by this policy

This policy covers all personal information collected and used by us. In this policy, “personal data” or “personal information” means information that (either in isolation or in combination with other information held by us) enables you to be identified as an individual or recognised directly or indirectly.

This may include your name, date of birth, nationality, gender, postal address, email address, phone number, and technical information from the devices you use to access our website.

What information do we collect from you?

We may collect information about you from different sources, as detailed below.

Information you give us

You may give us information about yourself when you respond to a communication from us or by filling in forms (both online and offline), over the telephone, or through written correspondence with us.

The information you give us may include your name, postal address, email address, date of birth, landline and/or mobile telephone number, as well as other personal information.

Information we receive and collect from other sources

We may receive information about you from other websites operated by us or from other services that we provide.

How do we use your personal information?

We may use your personal information to:

• Comply with legal requirements and exercise or defend legal claims.
• Process your personal information where this is necessary to keep our website safe and secure.
• Keep an up-to-date suppression list where you have asked not to be contacted, so we do not inadvertently re-contact you.

How do we use personal information for these purposes?

• We may sometimes need to process personal information to comply with legal requirements to which we are subject.
• We may need to process your personal information in order to keep our website safe and secure and protect against illegal or fraudulent activity such as cyber-attacks.
• We keep records of your preferences to ensure that we do not contact you if you have asked us not to. We may need to process certain personal information (such as your name and email address) in order to do this.

What is the legal basis for processing your information this way?

• It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims.
• Processing personal information may also be necessary to ensure compliance with our legal obligations.
• It is in our legitimate interests to monitor how our website is used to detect and prevent fraud, other crimes and misuse.
• It is in our legitimate interests to process personal information to maintain an up-to-date suppression list and ensure we do not contact you where you have asked us not to.

Where we store your personal information

The personal information that we collect from you will be collected in Dubai and processed in the United Arab Emirates.

Information may also be transferred or stored in other jurisdictions where our service providers operate. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this policy and applicable data protection laws.

Security of personal information

All information you provide to us via our website is stored on our secure servers.

We have implemented measures to safeguard the integrity of our communications and computing infrastructure, including authentication, monitoring, auditing and encryption technologies. Security measures are integrated into the design, implementation and day-to-day operations of this website as part of our commitment to the security of electronic content and electronic transmission of information.

Despite our best efforts, the transmission of information via the internet is not completely secure. Although we have strict procedures and security measures in place, we cannot guarantee the security of your data transmitted to our website.

Third-party websites and apps

Our website may contain links to and from third-party websites. Please note that if you follow a link to any of these websites, they will have their own terms of use and privacy policies. We do not accept any responsibility or liability for these policies. Please review these policies before submitting personal data to those websites.

Contacting us

If you have any questions or concerns about how we treat your personal information, wish to ask us to stop processing your personal information, or would like to request a copy of the personal information we hold about you, please contact us at:

Compass Building

Al Hulaila, Al Hulaila Industrial Zone-FZ

Ras Al Khaimah

PO Box 10055

United Arab Emirates

Please include your reply address when you write to us.

How long do we keep your personal information?

Your personal information is stored by us and/or our service providers strictly for the time necessary to perform our obligations and to achieve the purposes for which the information is collected, in accordance with applicable data protection laws.

When we no longer need to use your information, we will remove it from our systems or anonymise it so you can no longer be identified, unless we must keep it to comply with legal or regulatory obligations.

Changes to this policy

We may update this policy from time to time in response to changing legal, regulatory or operational requirements. Any changes will be updated on our website. Your continued use of our website and/or services after such updates take effect will constitute acceptance of those changes.

Updates

We keep this policy under regular review and may update it at any time. Please check the “Last Updated” section at the bottom of this policy to see when it was last changed. Any changes will become effective when the revised policy is posted on the website. We will notify you of any changes when required by data protection or e-privacy laws.